Return Policy

Return Policy

This policy is intended to protect your legal rights and standardize the return, exchange, and refund process. It applies to all after-sales requests for products purchased through the Fudilcci official website or official App. If you have any questions, please email our customer service team at mollyxiximiao@gmail.com.

1. Return Eligibility

1.1 Returns for Products Not as Agreed (Quality Issues)
If the product you received meets any of the following conditions, you may submit a return request:
• The product itself has manufacturing defects, workmanship flaws, or assembly errors;
• The product was damaged during shipping.

Processing Timeline:
• We will respond to your return request within 2 business days of receipt.
• After our response is sent, the review will be completed within 3 business days.

Review Outcomes:
• If the product is verified to be not as agreed, we will send you a Return Confirmation Email on the day the review is completed. Please follow the instructions in the email.
• If the evidence you submitted is insufficient, we will ask you by email to provide additional materials. Once the materials are complete, the review process will restart and be completed within 3 business days, and the confirmation email will likewise be sent on the day of completion.

Please ship the product within 14 calendar days after receiving the Return Confirmation Email.

1.2 Returns for Non-Quality Issues (Personal Reasons)
If you request a return for personal reasons (such as personal preference, incorrect size, or dissatisfaction with the style), the following conditions must all be met:
• Request Time: You must submit the return request within 30 calendar days from the date of delivery. We will respond within 2 business days and complete the review within 3 business days. If approved, the confirmation email will be sent on the day the review is completed.
• Shipping Time: You must ship the product back within 14 calendar days after receiving the Return Confirmation Email.
• Product Condition: The product must remain new and unused, free from scratches, stains, odors, or any other condition that would affect resale.
• Packaging and Accessories: All original accessories, manuals, tags, and gifts must be complete and intact. Minor, reasonable packaging wear will not affect return eligibility.

Note: For returns made for personal reasons, the original shipping fee is non-refundable, and the return shipping cost must be borne by you.

2. Non-Returnable / Non-Warranty Situations
The following situations are not considered product quality issues and are not covered by the warranty:

2.1 Damage Caused by Pets
Damage caused by pet behavior, including but not limited to chewing, scratching, tearing, and trampling, as well as surface scratches, paint peeling, material cracking, structural damage, holes, stains, or deformation resulting therefrom.

2.2 Normal Wear and Tear
Natural aging over time due to daily use or environmental factors (such as light exposure, oxidation, and daily friction), including but not limited to fading, discoloration, minor wear, texture changes, rubber aging, stickiness, or slight yellowing of plastic components.

2.3 Human-Caused Damage
Damage caused by improper use, unauthorized modification, improper cleaning, or intentional destruction, rather than inherent product defects.

2. Return, Exchange & Refund Rules

2.1 Eligibility Review
(1) Eligibility for Returns of Products Not as Agreed
If you request a return on the grounds that the product is not as agreed (defective), you must contact us via our customer service email and provide the following complete and verifiable materials:
• Photos or videos that clearly show the product defect, with sufficient detail for us to assess the issue and expedite the review;
• Valid proof of purchase (such as a screenshot of the order confirmation email, order number, etc.).

(2) Eligibility for Non-Quality Returns
For returns unrelated to product quality, we will make a comprehensive assessment based on whether the product is new, unused, in its original packaging, and complete with all accessories, together with the reason for return you have stated:
• You must return all items from the original order (including all free gifts). Any used points or coupons must also be returned or deducted accordingly.
• If the returned product shows obvious damage, scratches, missing parts, or packaging that is severely damaged to the extent that it affects resale, we reserve the right to reject the return request.
• With your consent, we may also issue a partial refund after deducting material loss or restoration costs.
• If you request an exchange, we will give priority to replacing the item with one of the same model and specifications. If the item is out of stock, we may, upon mutual agreement, provide a similar product of equal value, or you may choose a refund instead.

Special Statement: If the product is ultimately verified to be a product not as agreed (quality issue) as defined in this policy, we promise not to charge any material loss fee, packaging unsealing fee, or restocking fee.

2.2 Return Address Information
To ensure processing efficiency and a smooth after-sales experience, you must contact customer service and obtain return authorization before shipping the product back. The specific return address is subject to customer service's reply.

Important Notice: Please do not ship items back on your own without prior confirmation, to avoid issues such as lost packages, incorrect delivery, or processing delays. If such situations occur, we will do our best to provide assistance and assume corresponding responsibility within the limits permitted by law. Thank you for your understanding and cooperation.

2.3 Processing Requirements
After the returned package arrives at our warehouse, we will complete a physical inspection within 5 business days and notify you by email on the day the inspection is completed, explaining in detail whether the return is approved or rejected.

If approved, the refund process will start on the next business day, and the payment will be returned via the original payment method, as detailed below.

2.4 Refund Process and Timeline
After the return is approved, the refund process will start on the next business day:
• For payments made by debit or credit card, the refund will be completed within 7 business days after approval;
• For payments made by other methods, the refund will be completed within 20 calendar days.

The actual time for the funds to appear in your account may vary depending on your issuing bank or payment provider, and the final timing is subject to the processing progress of the payment institution.

Kind Reminder: If you have not received your refund after the standard processing time above, we recommend that you first check your account statement or contact your payment provider. If the issue remains unresolved, please contact us for further assistance.

3. Logistics, Shipping Fees & Recommendations

3.1 Responsibility for Shipping Costs

3.2 Shipping Recommendations for High-Value Items
If the returned item is of high value, we recommend using a fully trackable logistics service and purchasing shipping insurance if necessary. We are not liable for any loss or damage caused by uninsured shipments. Thank you for your understanding.

4. Special Notes & Legal Rights
• This policy applies only to products purchased directly through Fudilcci official channels. For products purchased through third-party sellers, offline stores, or other e-commerce platforms, please request after-sales service from the respective seller; this policy does not apply.
• All return requests, inspections, and refund processing are handled during business days (Monday to Friday, excluding public holidays). Customer inquiries will be responded to within 2 business days. If you do not receive a reply, please check your spam/junk folder or resend your email for priority handling.
• "Calendar days" include weekends and public holidays; "business days" refer to Monday to Friday, excluding public holidays.
• This policy is a supplement to the Fudilcci Terms of Use, and the two have the same legal effect. Matters not covered by this policy shall be governed by the relevant laws and the Terms of Use.

If you have any questions about this policy or returns, please feel free to contact us at mollyxiximiao@gmail.com.