Frequently Asked Questions

A little help for a happier pet home. Find answers about our products, worldwide shipping, orders and returns below.

About FUDILCCI

1. What is FUDILCCI?

FUDILCCI creates pet furniture and everyday essentials that bring pet comfort and home style together. Explore soft beds, pet sofas, wooden beds, cosy houses, cat furniture, storage solutions, feeders and travel accessories.

2. Are your products suitable for both cats and dogs?

Many of our beds and furniture pieces can be enjoyed by either cats or dogs. Suitability depends on your pet’s size, habits and the individual design. Please check the dimensions, materials and any weight limits listed on the product page.

Choosing & Caring for Your Products

3. How do I choose the right size?

Measure the space your pet takes up while resting in their usual sleeping position. Compare both their resting length and width with the product’s usable sleeping area, allowing room to turn around and stretch.

For furniture, also check the overall dimensions against the space in your home. Visit our Size Guide for more help.

4. Should I choose a size based on my pet’s breed or weight?

Breed and weight are useful starting points, but individual pets vary. Your pet’s actual measurements and sleeping habits are the best guide. If they fall between sizes or love to stretch out, consider the larger option.

5. What materials are used in your products?

Materials vary by design. Please check the individual product page for details about fabrics, filling, frames, finishes and care instructions. If you need more information about a particular material, contact us before ordering.

6. Are your products washable?

Care requirements vary by product and component. Only machine-wash parts specifically labelled as machine washable, and follow the care instructions provided.

Do not put foam inserts, wooden frames or other non-washable components in the washing machine.

7. Are your products waterproof or chew-proof?

Please check the individual product description. Water-resistant materials are not necessarily fully waterproof, and no product should be treated as chew-proof unless expressly stated.

Inspect your pet’s furniture regularly and stop using it if damaged parts become a hazard.

8. Will I need to assemble my pet furniture?

Some furniture may require assembly. Check the product description before ordering and follow the instructions supplied. Make sure all fittings are secure before allowing your pet to use the furniture.

9. Will the colour look exactly like the photos?

We aim to represent our products accurately. Colours may appear slightly different depending on your screen settings and lighting. Fabric textures and natural wood grain can also vary between individual pieces.

Worldwide Shipping

10. Do you ship to my country?

Yes, we offer worldwide shipping. Available delivery services, costs and transit times depend on your destination and the product you choose.

If your country is not available at checkout, please contact us with your delivery location and the item you would like to order so we can check shipping arrangements.

11. How much does shipping cost?

Shipping costs depend on the destination, product size, weight and delivery service. Please check our Shipping Policy and the shipping information shown at checkout.

For large furniture or destinations requiring a separate shipping quote, contact us before placing your order.

12. How long will my order take to arrive?

Please allow time for both order processing and delivery.

Our current Shipping Policy allows up to 15 business days for normal order processing. Estimated transit times are generally 7–15 business days for the listed major regions and 7–30 business days for other destinations.

These are estimates, not guaranteed delivery dates. Peak periods, customs clearance and local delivery conditions may add time. Contact us before ordering if you need an item by a particular date.

13. Will I need to pay customs duties or import taxes?

Customs duties, import taxes and clearance charges may apply depending on your destination and order.

Please do not assume these charges are included in the product price or shipping fee. Contact us before ordering if the tax treatment for your destination is unclear.

14. How can I track my order?

Once your order ships, we will email you the tracking details. Tracking information may take around 24 hours to appear on the carrier’s website.

If you have difficulty tracking your delivery, email us with your order number.

15. What should I do if my delivery is delayed?

Check the latest carrier tracking updates first. If the parcel is awaiting customs clearance or an attempted delivery, follow any instructions from the carrier.

If tracking is unclear or you need help, contact us with your order number and tracking number.

Orders & Payments

16. Which payment methods do you accept?

Available payment methods are shown at checkout. Our website currently displays PayPal.

17. Why haven’t I received an order confirmation?

Check your spam or junk folder and make sure the email address entered at checkout is correct.

If you have not received confirmation within 24 hours, contact us with your name, order date and the email address used for your purchase.

18. Can I change or cancel my order?

Please contact us as soon as possible with your order number and the change you need. We will check the order’s status and let you know what is possible.

Changes or cancellations may not be possible once processing or shipping has progressed.

19. What if I entered the wrong delivery address?

Email us immediately with your order number and the correct address. We will check whether the delivery details can still be updated.

Please review your address carefully before paying. Additional shipping costs may apply if a parcel is returned because the address was incorrect or incomplete.

Returns & After-Sales Support

20. Can I return an item if I change my mind?

Under our current Return Policy, you can request a return for personal reasons within 30 calendar days of delivery.

The item must be new, unused and complete with its original accessories, manuals, tags and any gifts. Please contact us for return authorisation and the correct return address before sending anything back.

For approved change-of-mind returns, original shipping fees are non-refundable and return shipping is at your expense. Please see our Return Policy for full conditions.

21. What should I do if my item arrives damaged, defective or incorrect?

Contact us promptly with your order number, a description of the problem and clear photos or videos.

For transit damage, please email us within 3 business days of delivery and keep the packaging while we review the issue. Where possible, also record visible package damage with the carrier when receiving your delivery.

We will review the information and explain the next steps.

22. Who pays for return shipping?

For a verified product quality issue, we cover return shipping in accordance with our Return Policy. Please obtain our instructions before arranging the return and retain valid shipping receipts.

For personal-reason returns, such as choosing the wrong size or changing your mind, return shipping is the customer’s responsibility.

23. When will I receive my refund?

Once your return arrives, our current policy allows up to 5 business days for inspection. We will email you the outcome.

For approved refunds, processing starts on the next business day. Card refunds are processed within 7 business days after approval, while other payment methods may take up to 20 calendar days. Your bank or payment provider may need additional time to display the funds.

24. Is damage caused by pets covered?

Chewing, scratching, tearing and other damage caused by pet behaviour are not treated as manufacturing defects under our Return Policy. Normal wear and damage caused by improper use or cleaning are also excluded.

If you believe an issue was present when the product arrived, contact us with photos and your order details so we can review it.

Contact & Business Enquiries

25. How can I contact FUDILCCI?

Email: mollyxiximiao@gmail.com
WhatsApp: +86 183 2851 9592

For order enquiries, please include your order number and the email address used at checkout. For sizing help, send your pet’s measurements and the product you are considering.

26. Can I contact you about wholesale or custom projects?

Yes. Please email us with your business name, destination country, products of interest, estimated quantities and any custom requirements. We will review your enquiry and discuss the available options.

For full delivery and return conditions, please read our Shipping Policy and Return Policy. This FAQ does not affect any applicable statutory consumer rights.