Shipping Policy

ORDER CONFIRMATION

After you place an order, we email a confirmation listing the items ordered and your delivery details. Please double-check them (country, street number, company name, unit, etc.) and contact us promptly if anything is wrong. No email within 24 hours? Check your spam folder first.

SHIPPING

We ship worldwide via DHL, UPS, THT, FedEx, Wanb, EMS, YunExpress and Yanwen.

Orders are normally handled within 15 business days, though peak periods (holiday seasons, big sales, etc.) and recent U.S. tariff policy changes can extend this. A notification email with your tracking number follows once the order ships.

COUNTRY	SHIPPING METHOD	SHIPPING TIME	SHIPPING COSTS
US/CAN	Standard Shipping	Within 7–30 business days	Shipping Included
EU	Standard Shipping	Within 7–30 business days	Shipping Included
East Asia	Standard Shipping	Within 7–30 business days	Shipping Included
AU/NZ	Standard Shipping	Within 7–30 business days	$15/kg
Middle East	Standard Shipping	Within 7–30 business days	$18/kg
Other countries or regions	Standard Shipping	Within 7–30 business days	$25/kg

 

Delivery can take longer in peak periods or when a parcel is held by customs, and special situations may add about 5 business days. We make every effort to deliver on time but cannot be held responsible for late or failed delivery caused by circumstances beyond our control.

TRACKING

Once your order is placed, an Order Acknowledgement email confirms the order details. After your item ships, a Shipment Confirmation email gives you the order number, the carrier’s information, the order date and time, the order status, and tracking numbers for shipped items. Tracking on the carrier’s official website is available after 24 hours.

When the parcel reaches your country, your local postal service takes over and the same tracking number works on their website. If tracking shows delivery failed for any reason, please ask your local post office first—they handle your parcel and can share details we don’t have.

Trouble tracking your parcel? Email mollyxiximiao@gmail.com and we’ll gladly help.

Please note that tracking stays active for 60 days, so we cannot assist if you contact us after that period.

DELIVERY

We take every reasonable precaution to keep products undamaged. If an item is damaged in transit, email mollyxiximiao@gmail.com within 3 business days of receiving the shipment, attaching a picture. Where possible, also record any delivery issue (damaged or soaked package, torn or bent products, etc.) with the carrier on receipt.

Some of our suppliers and logistics partners have been affected to varying degrees by the ongoing international circumstances in 2026, and the Chinese Lunar New Year holiday brought extended factory shutdowns with no clear timeline for full production resumption. Manufacturing and shipping schedules were therefore temporarily disrupted; we are actively onboarding alternative suppliers and logistics partners, though that takes extra time and coordination beyond our direct control.

Some orders placed between April and December may consequently be delayed. Operations are gradually stabilizing and we are working to process and dispatch all backlogged orders as quickly as possible, with most delayed orders currently expected to be fulfilled by March 30. We sincerely appreciate your patience and understanding.

CHANGE MY SHIPPING ADDRESS

If your order is shipping to an incorrect address, email mollyxiximiao@gmail.com as soon as possible.

PLEASE NOTE

• Force majeure may delay order processing; even so, we make sure your order is handled fast once weather permits.

• Your order goes to the address indicated at checkout. Any package returned to us because of an incorrect or incomplete address will be re-shipped at your expense.

• You will need to cover the return shipping fee yourself if the return is not due to a quality problem.